We Heard You! 2024 Client Survey Highlights
Thank you to everyone who took the time to share your thoughts in our recent survey! Your feedback is invaluable and helps us create the best possible experience for you. Here’s what we’re doing well and where we’re focusing improvements based on your suggestions:
What You Told Us You Love About Limitless Fitness
A Welcoming Atmosphere: Many of you shared how much you value our positive energy and inclusive environment. Whether you’re just starting out or have been training with Limitless for years, we love hearing that you feel comfortable and supported every step of the way. Creating a space where everyone can thrive—without judgment—is at the heart of what we do.
Personalized, Safe Training: We’re thrilled to know that our focus on personalized, effective, and sustainable training is making a difference for you. Whether it’s a customized plan for injury prevention or helping you hit a new personal best, we’re committed to tailoring every workout to your unique goals and ensuring your progress is safe, consistent, and aligned with your fitness journey.
A Positive, Encouraging Team: Your kind words about our trainers mean so much. From “my trainer is GREAT to work with” to “everyone feels welcomed”, it’s clear that the encouragement and expertise of our team stand out to you. Our mission is to not only coach but to inspire, motivate, and make you feel supported every step of the way.
Where We’re Focused on Improving
More Community Events & Group Activities: You asked for more ways to connect and move together, and we’re thrilled to deliver! We’re excited to introduce more options like free group classes and events with community partners to build the energy and connection you’ve been craving. Mark your calendars: Jen and Jaime will be hosting a FREE holiday-themed group class on Saturday, December 14! Spots are limited to 12 clients, so sign up early to secure yours. And don’t worry—this is just the beginning! We have more movement and educational events planned for the coming months. Keep an eye on Upcoming Events in the monthly newsletter, as well as updates in the studio and on social media.
Facility Expansion & Equipment: We heard your concerns about space and equipment during busy times. You may have noticed we’ve been experimenting with new studio layouts as one way to address this need. And a special thank you to Kevin all his help with this! While we can’t move walls to create more square footage, we’re committed to making the most of the space we have. That’s why you’ll soon see updates like fresh paint and new turf to refresh the environment and maximize functionality. To help ensure the best experience for everyone, we’ll also be introducing new open gym schedules to improve access and flow during busy times of day (details to come).
Enhanced Cleanliness Protocols: Keeping our gym clean and safe for everyone is a top priority. Based on your feedback, we’ve implemented several updates to maintain high hygiene standards and a healthy environment:
Limiting Outdoor Shoes: To minimize dirt and debris, especially with winter approaching, we kindly ask you to avoid wearing outdoor shoes in the gym. We’ve brought back the black shoe mats near the front entrance for convenient shoe changes and to keep the space cleaner for all.
Professional Deep Cleaning: We’ve increased the frequency of our professional cleaning schedule to ensure a spotless gym. This includes regular deep cleaning of high-use areas like the turf to maintain a fresh, sanitized environment.
Upgraded HVAC Maintenance: Your air quality matters. Our HVAC system was recently serviced, and we’ve implemented a monthly filter replacement schedule to ensure optimal air circulation and cleanliness throughout the space.
Hand Sanitizer Stations: With flu season and winter illnesses around the corner, we’ve added additional hand sanitizer stations throughout the gym for your convenience. We encourage everyone to use these before and after their workouts to help keep our community healthy.
We’re committed to taking these steps to enhance your experience and make Limitless Fitness an even better place to reach your goals. Thank you to everyone for your patience and minding our appearance as we reshuffle, repair walls, and continue to elevate the studio's feel. Stay tuned as we continue to roll out these changes and more!